Hospitality has many definitions, but it can be simply described as the act of making someone feel welcome and at home, usually through comfort and entertainment. It can encompass several businesses including hotels, resorts and restaurants. All these industries are connected by their drive to offer a level of service that provides a relaxing and enjoyable experience for their customers.
The goal of the hospitality industry is to provide customers with an enjoyable experience. Whether that enjoyment comes from eating good food, relaxing by a pool, or getting a good night’s rest, making sure each guest is taken care of is paramount. However, these ideals are rarely implemented in the residential sector, for long-term tenants who are looking for a place to live. In the Bahraini market, there is a desire for properties that offer “five-star service” for tenants.
With this in mind, Royal Ambassador has strived to provide a more personalized approach to customer service, providing luxurious properties that offer a more intimate, “home away from home” style of experience and allowing for a level of service that tenants are seeking in a market that is saturated with properties offering a wide variety of facilities but lacking in everyday service.
Today Royal Ambassador provides an overall 360-degree hotel experience in residential apartments with 5-star resort-style amenities and equally 5-star services. The properties provide greenery, a jogging track, a gym, co-working spaces and other amenities, which are maintained properly, while at the same time a property with reception, housekeeping services, maintenance and facility management.